Activity analysis
Activity analysis shows your own activity with charts built from pre-aggregated analytics data stored for your user.
What this page includes
- Distribution: a pie chart showing how your activity is split by category or by state.
- Activity over time: a line chart showing yearly totals (All years) or monthly totals for a selected year.
- Service ratings: a line chart showing the average ratings you received for a specific service across time periods.
- Balance trend: a line chart showing your monthly hour balance for the last 12 months.
- Visible counts: each pie slice and line point shows its count value directly.
Session counting rules
- Session category distribution: includes only completed sessions.
- Session activity over time: includes only completed sessions.
- Session state distribution: includes all session states.
Service request counting rules
- Service request activity over time: counts how many requests were created in each year (All years) or each month (selected year), based on local time.
- Request state changes: do not change request activity-over-time counts. For example, cancelled requests are still counted as created requests.
Service counting rules
- Service distribution: includes all of your services that are not deleted. Active and inactive services are both included.
- Service activity over time: shows your current non-deleted services grouped by when you originally created them in your local time.
- Deleted services: are removed from both service charts.
Service ratings
- Non-deleted services only: only services that are not deleted appear in the service selection dropdown.
- Time range selection: choose All years to view yearly average ratings, or select a specific year to view monthly average ratings for that year.
- Empty months: if a service has no ratings for a month, that month will show as a gap in the chart.
- Rating data: ratings are aggregated from feedback you received on completed sessions for that service.
How to use filters
- Entity type: switch between Services, Service requests, Received sessions, and Provided sessions.
- Distribution type: switch the pie chart between Category and State.
- Time range: choose All years or a specific year from the dynamic year list.
Totals shown on the page
- Distribution total: is the client-side sum of the counts shown in the currently visible pie slices.
- Period total: in Activity over time, this is the client-side sum of the counts shown in the currently visible line points.