Requests To My Services

This page is your inbox for all incoming service requests from other members. Here, you can review, manage, and respond to requests for the services you offer.

Filtering Your Requests

The page provides several filters to help you manage your incoming requests efficiently:

Service: Filter requests by a specific service you offer, or view requests for all your services at once. The service options are based on the selected state and period.
State: Filter requests by their current status, such as "Pending," "Accepted," "Rejected," "Cancelled," or "Cancelled (provider unavailable)."
Period: Filter requests by the last 1, 3, or 6 months, or by specific years from the current year back to 2026.

Changing a filter immediately reloads the visible list using the selected filters. The Filter button runs the same filtered reload explicitly, while the Refresh button clears the page cache for the current view and reloads the latest server data.

Understanding the Request List

Each row in the request list gives you a summary of a request, including:

Service: The title of the service being requested.
Requestor: The name of the member who sent the request.
Start / End: The requested date and time for the session.
Duration: The requested length of the session in hours.
State: The current status of the request (e.g., "Pending").

Available Actions

For each request, you have several actions available:

Display: View the full details of the request.
Messages: Open the conversation thread with the requestor. The link is always visible, even after a request is cancelled, rejected, or expired, so you can review the conversation history.
Respond: Accept or reject a "Pending" request.
Go To Session: If you have already accepted a request, this action will take you directly to the scheduled session's detail page.

You can only send new messages while the request is still "Pending". After the request is accepted, messaging continues from the session pages while the session is "Scheduled" or "Started". Once the request or session is closed, the thread remains visible for history but becomes read-only.

If a requestor keeps bothering you, open the request's detail page. At the bottom of that page you will see guidance that links to the requestor's public profile, where you can use Block user. Blocking stops that member from sending you new requests and new messages.

Emails related to incoming requests

When a requestor creates a new request for your service, Solidarity sends you an email about the new request.
If the request later expires without a response, both you and the requestor receive expiry emails.
When either side sends a message in the request thread, the other participant receives a message email.
If the provider account is cancelled while a request is still pending, Solidarity closes the request as Cancelled (provider unavailable) and sends a cancellation email to the requestor.
If the requestor account is cancelled while their request is still pending, Solidarity closes that request as Cancelled and sends a request-cancellation email to the provider.

The "Cancelled (provider unavailable)" state means the service owner's membership access was cancelled before the pending request was completed. No session is created from that request, and no late-cancellation hour transfer is applied.